The earrings are absolutely beautiful, great quality, love the colors--but they are very large; and well, remind me of something that an alien might wear, given the size and shape. Tried twice to contact PUG re. a return and three weeks later, have received no response. Haven't tried calling because quite frankly, I don't have time during business hours to be making a phone call to follow up on something that I've already tried to address twice through e-mail. Very disappointed due to lack of customer service.