This is my 5th Heidi dress - huge fan of the style! I ordered the beautiful Royal blue one to wear to 1st dinner visit to Disneyland's Club 33!! It was perfect! I received so many compliments! I made a big mistake though. I ordered the dress on Black Friday so I got it a great sale price. I always wear an XL, but for some reason I felt that this one fit a little tighter than usual. I called to see if I could exchange for the next size up. Customer service was fantastic, but I was told that if I exchanged through mail, I wouldn't receive it on time. So I decided to go into the actual store in Burbank, but made sure to call the store ahead of time. Customer service there was great too! The dress was ready for me to pick up. Unfortunately, I should've stuck to the XL, because the next size up was too big on my shoulders, bust area and back. I wore a coat so you really couldn't tell. Either way - it is a beautiful dress and it was perfect for my magical experience. Thank you again PUG for designing such a beautiful dress. I felt like a princess.