Shipping and Availability Information
* Please note: Same Day shipping may not be available during peak holiday shopping and sale periods. We are working quickly to ensure timely delivery of your purchase - we can't wait for you to receive it!
• Deliveries will be made Tuesday-Saturday with the FedEx option of "Home Delivery"
• Deliveries will be made Monday - Friday using FedEx 2 Day, Overnight, International and APO/AFO options
• Orders are shipped with signature confirmation required upon delivery
• Our customer service hours of operation are Monday through Friday from 8am-5pm PST.
• Business days refers to Monday through Friday and we are closed on the observed dates for Thanksgiving, Christmas, New Years Day, Memorial Day, Labor Day and Independence Day.
• Orders placed before 10am PST should ship the same business day, unless we are experiencing extreme order volume during the Holidays or following a Site-wide Sale. Orders placed after 10am PST will ship out the next business day
• Orders paid via PayPal may be subject to a 24 hour delay before shipping
• Because of our expedited order processing we cannot make product substitutions once an order has been placed
• Please note orders traveling to Alaska, Hawaii, and Germany are shipped USPS
• All orders shipped to P.O. Boxes are shipped USPS
• APO/FPO addresses are shipped USPS as required by law
• International shipments may be subject to customs and duty fees levied by their local government and will be the customers responsibility
• If you refuse an international shipment you will have the return shipping as well as any customs/duties/fees associated with the order removed from your refund or store credit. Should this amount exceed the entire amount of your order you will receive no money back nor any store credit
• International Shipments take roughly a week however please allow up to three weeks due to the potential intervention of forces beyond our control