Returns and Exchanges
Need to return or exchange something you've just received? No problem! Please read through our policies below, and of course contact us if you have any questions. While we do everything in our power to make sure you are completely satisfied with your purchase, please keep in mind that Pinup Girl clothing is a growing company and may not have the same return policies that you'll find at big box stores. If you're looking for information about exchanges, click here.
About Cancellations: Please note that your order begins processing the moment you click 'Place Order'. This means that your items are picked and shipped without delay. We are unable to cancel orders or items after you have received your shipping notification. These orders should be returned or exchanged according to our policies below.
Please note: Items purchased at PinUpGirlClothing.com must be returned or exchanged via our website and online Customer Service representatives. Online purchases may not be returned or exchanged at any brick and mortar store.
• Customer Service can be reached via phone at 855-306-6909. Outside of the U.S. please call us at (909)-509-5614. You may also submit a request to us via our Pinup Support Site or through our Live Chat between the hours of 8AM - 5PM, Monday through Friday.
• The following items are non-returnable unless you receive a damaged item:
Lingerie; Shapewear; Cosmetics; Fragrances; Toiletries; DVDs in which the protective wrapping has been removed by the customer; Items marked as 'Final Sale' at the time of purchase.
• Swimwear is returnable, however it must include the original liner and show no signs of wear. Please be certain to try on all swimwear with undergarments and keep the liner in place.
* Shipping cost is non-refundable, unless we ship an item in error.
• If your item arrives damaged or not as described, contact us within 5 business days (M-F) of receiving the item and we will gladly replace it. Please note, if we receive your returned item within 14 days of your order date, you will qualify for a refund; 15-30 days for store credit; and after 30 days you will be contacted to purchase a ship charge so the merchandise can be returned to us, or destroyed at your expense.
• A Return Authorization (RA) number must be issued before any returns will be accepted. The RA number will be issued to you after you contact us via the Pinup Support Site.
• Your RA number must be written on the outside of the box or your package will be returned back to you.
• Refunds will be refunded to the original payment method. If there is a split between store credit and credit card, then store credit will be refunded first, then the credit card. We understand the importance of processing these returns and are doing our best to handle as quickly as possible. Refunds/store credits typically take 7-10 days from the date we receive your return.
• Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $8.25 ground, $27 Standard Overnight, or $42 for International.
• Any Exchange requests must be submitted to Customer Service directly. Please contact us to request an exchange.
• If your item arrives damaged or not as described, contact us within 5 business days (M-F) of receiving the item and we will gladly replace it. Please note that you will have 14 days from the date your package is delivered to qualify for an exchange or refund. 15-30 days for store credit, and after 30 days you will be contacted to purchase a ship charge so the merchandise can be returned to you or destroyed at your expense. Please note we will only hold merchandise for 5 days prior to destroying.
• Exchanges are allowed for size only. Simply include the size you require when you contact customer service asking to authorize an exchange. If you would like the same style in another color, please return your original purchase and place a new order for the other color.
• Exchanges are available exclusively for orders that ship to the contiguous USA
• We offer only one exchange per order.
• If your requested size is out of stock when we receive your package you will be issued a refund or store credit based on our posted return policy.
• You must include a copy of your receipt along with a request for refund, exchange, or store credit
• Please ship with tracking, we are not responsible for packages lost by shipping carriers
• All items must be in their original packaging and in sellable condition
• Any worn, soiled, altered, or customer damaged items will be shipped back to you at your cost and no refund issued. After two weeks if you cannot be reached with your provided contact information your ineligible item will be destroyed
• Shipping cost is non-refundable unless we ship an item in error.
• Exchanges will require the customer to pay for return shipping. We will pay for the shipping cost to get the new item to the customer.