Please read through our ordering guidelines below. Pinup Girl Clothing is an online retailer, and these guidelines help us serve all of our customers, including you, with fast & friendly service!
- Your order begins processing the moment you click 'Place Order'. This means that your items are picked and shipped without delay. If you do need to cancel an order, please contact our Customer Service Dept. by speaking with one of our representatives on the phone or via Live Chat before 12pm PST on the day your order is to ship and we will attempt to make your requested changes. We are unable to cancel orders or items after you have received your shipping notification. These orders should be returned or exchanged according to our Returns and Exchanges guidelines.
- To correct or modify your contact or shipping information please contact us via Phone or Live Chat before 12pm PST on the day your order is to ship and we will attempt to make your requested changes.
- All orders must be placed online – No phone orders.
- All prices are listed in US Dollar currency and ship from Ontario, California.
- It is your responsibility to provide us with correct contact information. We are not responsible for orders shipped to incorrect addresses if you do not contact us before 12pm PST on the day your order is to ship. Find all of our Shipping Policies here.
- International orders may be subject to customs and duty fees levied by their local government and will be the customer’s responsibility.
- When requesting a return authorization (RMA) for a damaged item, please describe the issue in detail (we may ask for photos) so that we can better assist you. Find our complete Return Policy here.
- Some products sold here may contain chemicals and other substances that are known to the state of California to be hazardous to your health. Those products will be marked on their respective pages. Said items are not intended for use by children.
- Items marked as FINAL SALE are not eligible for exchanges or refunds. Find our Return Policy here.
- Please Note, Pinup Girl Clothing is not able to offer rain-checks for sold out items, nor can we honor promotional discounts or reimbursements on orders placed outside of our promotional time frame. Please be sure to Join our Newsletter, follow us on Facebook or Instagram to get the latest news about our promotions. For more promotion information, please visit our Specials and Discounts page here.